Training, awareness and AI literacy
Training targets the organisation's own AI use and governance, not general AI expertise, across three focus areas. AI literacy is a legal obligation under EU AI Act Article 4, and ISO/IEC 22989:2022 supplies the shared vocabulary.
Training is tailored like everything else, and it focuses on the organisation's AI use and governance, not on turning everyone into an AI expert. The three focus areas → AI terminology, AI strategy, AI governance.
- The AI system's purpose, limitations, security and privacy controls
- Both dimensions of literacy → how it works (techniques) and its impacts on people (privacy, agency)
- GenAI rule → employees must not feed sensitive, personal or classified information into an AI programme without awareness and approval
- Train on permissible uses before granting any AI access
- Multiple channels → email, intranet, workshops → better reach
AI literacy → the skills, knowledge and understanding to engage with AI in an informed, responsible and effective manner, covering concepts, capabilities, limitations, benefits and risks. Article 4 of the EU AI Act mandates providers and deployers ensure a "sufficient level of AI literacy" for staff and others operating AI on their behalf. The EU AI Office keeps a repository of literacy practices.
Establishes AI terminology and concepts → defines over 100 key AI concepts. Tackles the current lack of harmonisation in language across global regulations → a shared vocabulary helps stakeholders collaborate on responsible AI. High-level understanding is enough for the exam.
Two anchors → training targets the organisation's own AI use and governance practices, not general AI expertise. And AI literacy is a legal obligation under EU AI Act Article 4, not just a nice-to-have.